The agreement.
Last updated June 10, 2026 · View change history
This is an agreement between you and Chill Flows LLC, a California limited liability company, which operates chillflows.com and the Chill Flows iOS and Android apps.
- Mailing address
- Available on request from hello@chillflows.com
- Contact
- hello@chillflows.com
Short version: be kind, don't break things, and remember the wisdom shared here is never a substitute for professional medical care. The long version is below.
1. Who we are
Chill Flows is a social wellness community for mind, body, and soul practice, including Ayurvedic rituals, meditation, journaling, and peer support. These Terms of Service are a binding agreement between you and Chill Flows LLC, a California limited liability company ("Chill Flows", "we", "us", "our"), which owns and operates the chillflows.com website and the Chill Flows applications for iOS and Android. Our registered mailing address is available on request from hello@chillflows.com. By creating an account or using Chill Flows you agree to these Terms of Service.
2. Eligibility
You must be at least 18 years old to use Chill Flows. By creating an account or continuing to use the service, you confirm that you are 18 or older. We do not knowingly collect personal information from anyone under 18, and accounts found to belong to minors will be terminated.
3. Not medical advice
Chill Flows is a community and wellness platform. Content shared by members, practitioners, or our wellness companion (Dhatu) is for informational and reflective purposes only. It is NOT a substitute for qualified medical, psychological, or emergency care. Always consult a licensed professional for health concerns. If you are in crisis, contact local emergency services.
3a. Physical practice and safety
Yoga flows, asana sequences, breathwork (pranayama), guided meditations, meal plans, and any other physical or dietary suggestions surfaced anywhere on Chill Flows are recommendations to be evaluated for your own body. Stop immediately if you feel sharp pain, dizziness, shortness of breath, or any unusual sensation. Consult your doctor before starting if you are pregnant, recovering from an injury or surgery, have cardiovascular issues, low blood pressure, glaucoma, recent eye surgery, or any chronic condition. The voice-guided yoga timer runs locally on your device and cannot detect your body's signals, you are responsible for adjusting intensity, taking breaks, and modifying or skipping any pose that doesn't feel safe.
4. Your account
You are responsible for safeguarding your password, your posts, and any activity under your account. You agree to provide accurate information and to keep your contact email current. We may suspend or terminate accounts that violate these Terms or our community guidelines.
5. Your content
You retain ownership of everything you post on Chill Flows. By posting, you grant us a limited, worldwide, royalty-free license to display, store, and distribute your content solely to operate and improve the service. You can delete your content at any time, which revokes that license going forward.
5a. Direct messages
Direct messages are end-to-end private between the participants and not surfaced on public feeds. We store messages on our servers so they sync across devices and survive reinstalls. Messages may be reviewed by our trust & safety team only when explicitly reported by a participant under our Acceptable Use policy, we do not scan, train AI on, or sell DM contents. You can delete individual messages or your full DM history from Settings; deleted messages are removed from our active database within 24 hours.
5b. E-books and generated content
If you create an e-book using our generation tools, you own the resulting work and are free to publish, sell, or share it however you choose. You remain responsible for ensuring any text, quotes, or images you include don't infringe a third party's copyright. Chill Flows takes no royalty on works you create with these tools and claims no editorial control over the output.
6. Acceptable use
Don't harass, threaten, or dox other members. Don't post content that's illegal, hateful, sexually explicit involving minors, or designed to defraud. Don't try to break, overload, or reverse-engineer the platform. We use both automated and human moderation, repeat or severe violations will result in account termination.
7. Donations and payments
Donations are submitted as Venmo / Zelle manual claims. Donations are voluntary and non-refundable once processed. Supporter tier badges (🌊 Supporter, 🌿 Patron, 🔆 Benefactor) are earned based on lifetime processed donation total and may be revoked for chargebacks, fraud, or terminated accounts.
7a. Event tickets and host tips
Paid event tickets and host tips are processed through Stripe Checkout. Chill Flows takes a 3% platform fee on ticket sales; tips are 100% pass-through to the host (less Stripe's standard processing fees). All ticket and tip charges are final and refundable solely at the discretion of the event host, Chill Flows is not a party to ticket-purchase agreements and does not mediate disputes between buyers and hosts. If an event is cancelled, postponed, or materially changed, refund decisions are the host's responsibility; reach out to the host directly via the event page. Chargebacks initiated through Stripe may result in your account being suspended pending investigation. Tickets are non-transferable unless the host explicitly permits transfer at the door. Hosts are responsible for collecting any applicable sales tax and complying with their local laws governing ticketed events.
7a-bis. Events, attendees, and host conduct, disclaimer of responsibility
Chill Flows is a listing and ticketing platform only. We do NOT organize, host, produce, supervise, or attend any event listed on the platform. Events are independently organized and run by their hosts; attendees are independent individuals not vetted, screened, or background-checked by Chill Flows. To the fullest extent allowed by law, Chill Flows, its owners, employees, and contractors are NOT responsible for and disclaim all liability for: (a) the content, quality, safety, legality, or cancellation of any event; (b) any act, omission, statement, injury, harassment, theft, property damage, illness, or other harm caused by an event host, instructor, performer, vendor, or attendee before, during, or after an event; (c) any interaction between users that begins on or is facilitated by the platform but occurs off-platform; and (d) compliance with venue rules, local laws, permits, insurance, or health/safety regulations governing the event. You attend events at your own risk. Hosts are solely responsible for the conduct and safety of their events. If you experience harm at an event, contact local emergency services and law enforcement; you may also report the host or attendee to us via Settings → Report so we can review their continued use of the platform, but Chill Flows is not a guarantor of attendee safety and offers no event-related insurance, indemnity, or compensation.
7b. Host payout onboarding (Stripe Connect)
Hosts who sell paid tickets or accept tips must complete Stripe Express onboarding (identity verification, tax info, and a connected bank account). Onboarding is hosted by Stripe, Chill Flows never sees or stores bank, ID, or tax details. Until onboarding is complete, ticket sales and tips for that host's events are paused. Earnings are paid out by Stripe on Stripe's standard schedule (typically 2 business days after the event for new accounts; varies by country). Chill Flows does not hold host funds; we only display balance and transaction summaries reflected from Stripe.
7c. Music and merch storefront
Songs, albums, and merchandise purchased through Chill Flows are processed by Stripe Checkout. Digital goods (songs, albums, e-books) are delivered immediately on payment and are non-refundable except where required by law, once a song is in your library, the transaction is complete. Physical merchandise refund and shipping policies are set by the seller and shown at checkout. We don't store payment-card details; Stripe handles all card data under its own terms.
8. Third-party services
We use trusted processors to operate the service: Resend (transactional email) and Emergent-managed Google OAuth (optional login). Your interactions with these providers are governed by their own terms.
9. Changes
We may update these Terms as the platform evolves. Material changes will be announced in-app or by email. Continued use after changes means you accept the updated Terms.
10. Termination
You can delete your account at any time from Settings. We may suspend or terminate accounts that violate these Terms. Upon termination, your public content may be removed, though anonymized aggregate data (e.g. supporters wall totals) may be retained.
11. Disclaimers and limitation of liability
Chill Flows is provided "as is" without warranties of any kind. To the fullest extent allowed by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the service. Chill Flows is a platform, it does not produce, host, or attend events, and is not responsible for events listed on the platform, the conduct of event hosts or attendees, or any harm arising from in-person meetings, classes, retreats, or events that members organize through or discover on Chill Flows (see Section 7a-bis for the full event disclaimer). Nothing in these Terms limits liability that can't legally be limited.
12. Governing law
These Terms and any dispute arising out of them or out of your use of Chill Flows are governed by the laws of the State of California, and by applicable United States federal law, without regard to conflict-of-laws rules. Subject to the arbitration agreement in Section 13, you and Chill Flows LLC agree that the state and federal courts located in California have exclusive jurisdiction over any claim that is not required to be arbitrated, and you consent to venue in those courts.
13. Arbitration agreement and class-action waiver
PLEASE READ THIS SECTION CAREFULLY, IT AFFECTS HOW DISPUTES ARE RESOLVED AND LIMITS YOUR RIGHT TO GO TO COURT OR TO PARTICIPATE IN A CLASS ACTION. Informal resolution first: before starting an arbitration, you agree to email us a written description of your dispute and to give us 60 days to try to resolve it informally. Most issues are settled at this step. Binding individual arbitration: if we can't resolve it informally, you and Chill Flows agree that any dispute, claim, or controversy arising out of or relating to these Terms, the service, your account, any purchase, or any event listing will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted by a single arbitrator, may proceed by written submission, telephone, or video where the AAA rules allow, and any in-person hearing will take place in the county where you reside or another mutually agreed location. The arbitrator, and not any court, has exclusive authority to resolve questions of the scope, enforceability, and interpretation of this arbitration agreement. Judgment on the award may be entered in any court with jurisdiction. Class-action and jury-trial waiver: you and Chill Flows waive any right to a jury trial and agree that claims must be brought only in an individual capacity. Neither of us may bring or participate in a class, collective, consolidated, mass, or representative action, and the arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim or remedy, that claim or remedy, and only that claim or remedy, will be severed and heard in the courts identified in Section 12, while all remaining claims stay in arbitration. Exceptions: either party may bring an individual action in small-claims court where it qualifies, and either party may seek injunctive or other equitable relief in court to stop unauthorized use, infringement, or misuse of intellectual property or account credentials. Your right to opt out: you can reject this arbitration agreement by emailing hello@chillflows.com with your account email and the words "arbitration opt-out" within 30 days of first accepting these Terms (or, for existing members, within 30 days of the Last-updated date above). Opting out affects nothing else in these Terms, disputes then proceed in the courts named in Section 12. If you don't opt out within that window, this section applies to you. Fees and survival: payment of filing and arbitration fees is governed by the AAA Consumer Arbitration Rules, which cap consumer costs. This section survives termination of your account and any expiration of these Terms.
14. Contact
Questions about these Terms, or a notice of dispute under Section 13? Reach us at hello@chillflows.com. Our registered mailing address is available on request from hello@chillflows.com.
