Most answers are below — if you don't find what you need, the email at the bottom is monitored by a person and you'll hear back, usually within a business day.
Tickets & events
Receipts, wallet passes, refunds, and what to do if your QR code won’t scan at the door.
Donations, e-book & music
How payments work, where your purchases live, and what donor perks unlock.
Account & data
Privacy, safety & reporting
Hosts & event creators
App-specific (iOS, Android, PWA)
Still need help?
Email hello@chillflows.com — a real person reads every message. Include your account email and (if relevant) the ticket ID, event name, or screenshot so we can resolve it on the first reply.
